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Cumberland Farms Responds to Firing of Clerk After He Was Robbed at Gunpoint

LUDLOW, Mass. (WGGB) — On Dec. 22 a clerk at the West Street Cumberland Farms was held at gun point.

“By the time I turned around there was a guy behind me holding a gun. He said give me everything you got,” said Douglas Moore.

One day after his life was threatened, Douglas Moore was fired from his job at Cumberland Farms.  He was told there was too much money inside the cash register at the time of the robbery.

Douglas says employees are told $75 is the most they are allowed to have in the drawer at all times.  The rest of the money is suppose to be put into a safe.  Douglas says he made several trips to the safe that night, but it was just too busy too keep up.

“It was actually very busy.  People were buying lottery, gift cards, so it was hard to keep track of the drawer and do all my other responsibilities,” said Moore.

In response, Cumberland Farms Spokesperson Carin Warner, told WGGB the following:    

“The discharge of Mr. Moore is a decision that we do not take lightly nor arrive at easily. Mr. Moore was ABSOLUTELY NOT terminated because he was a victim of a robbery, nor because the Company suffered a financial loss due to the robbery. Due to a desire to maintain employee privacy, the facts surrounding his termination must remain private; however, the policy that limits the amount of money that can be held in the register is ONLY there to provide a safer environment, as well as to act as a deterrent to crime. Just as we have done in this instance, we review all similar policy violations in our attempt to determine if an exception to employee discharge can be made; however, these policies must be close to zero tolerance given the potentially significant safety risks and our need to emphasize the importance of adhering to a practice that we have determined through 70 years of experience, will keep our employees and customers safe. Unfortunately, the facts in this case, even after thorough review, could not allow for an exception. As is always the case in these rare circumstances, crisis counseling was offered to Mr. Moore.”

Douglas, who is putting himself through school, had worked at the Ludlow store for about two years.  He put in anywhere between 36 and 40 hours a week.

“I’d be there even if it was morning.  I’d close the store sometimes and go back at 5 in the morning a couple hours later to cover for somebody,” said Moore.

Customers who frequent the Cumberland Farms are shocked Douglas was let go.

“They should take him back as a worker.  He’s an excellent worker,” said Joe Kryzak.

“Ya, he was very friendly and I always enjoyed coming back to patronize the place when he was working,” said Bill Methot.



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