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Cumberland Farms Responds to Firing of Clerk After He Was Robbed at Gunpoint

LUDLOW, Mass. (WGGB) — On Dec. 22 a clerk at the West Street Cumberland Farms was held at gun point.

“By the time I turned around there was a guy behind me holding a gun. He said give me everything you got,” said Douglas Moore.

One day after his life was threatened, Douglas Moore was fired from his job at Cumberland Farms.  He was told there was too much money inside the cash register at the time of the robbery.

Douglas says employees are told $75 is the most they are allowed to have in the drawer at all times.  The rest of the money is suppose to be put into a safe.  Douglas says he made several trips to the safe that night, but it was just too busy too keep up.

“It was actually very busy.  People were buying lottery, gift cards, so it was hard to keep track of the drawer and do all my other responsibilities,” said Moore.

In response, Cumberland Farms Spokesperson Carin Warner, told WGGB the following:    

“The discharge of Mr. Moore is a decision that we do not take lightly nor arrive at easily. Mr. Moore was ABSOLUTELY NOT terminated because he was a victim of a robbery, nor because the Company suffered a financial loss due to the robbery. Due to a desire to maintain employee privacy, the facts surrounding his termination must remain private; however, the policy that limits the amount of money that can be held in the register is ONLY there to provide a safer environment, as well as to act as a deterrent to crime. Just as we have done in this instance, we review all similar policy violations in our attempt to determine if an exception to employee discharge can be made; however, these policies must be close to zero tolerance given the potentially significant safety risks and our need to emphasize the importance of adhering to a practice that we have determined through 70 years of experience, will keep our employees and customers safe. Unfortunately, the facts in this case, even after thorough review, could not allow for an exception. As is always the case in these rare circumstances, crisis counseling was offered to Mr. Moore.”

Douglas, who is putting himself through school, had worked at the Ludlow store for about two years.  He put in anywhere between 36 and 40 hours a week.

“I’d be there even if it was morning.  I’d close the store sometimes and go back at 5 in the morning a couple hours later to cover for somebody,” said Moore.

Customers who frequent the Cumberland Farms are shocked Douglas was let go.

“They should take him back as a worker.  He’s an excellent worker,” said Joe Kryzak.

“Ya, he was very friendly and I always enjoyed coming back to patronize the place when he was working,” said Bill Methot.



  • Ken

    Right around the holidays places like this get busy and it hard to maintain the register even if your alone. This is mangaement fault and not the employee. I can see a law suit coming.

  • Cindy

    Poor guy. Robbed at gun point now this. Definitely a lawsuit ahead.

  • Karen

    He didn’t follow the rules. Period. The store is there to make a profit, that’s why there are rules. The clerk knew the rules and chose not to follow them. What if a nurse chose to not give pain medications to her patients because her shift was too busy? What if a surgeon took out only half the cancer because he was running behind? What if a tire shop put on only half the lug nuts to save time? The choice to pick and choose which rules to follow was his decision, and the consequences that followed were fair. A job is not a right, it is something we earn by being a good employee.

  • Dan

    Ok get a grip Karen! Yea policy is policy but when it’s busy and you’re alone all businesses are customers come first! Retail rule duh! Medications and patients are different. U must make 6 figures and pluck your fingers on a keyboard. If not think before you type stupid stuff like that!

  • Donna Nash

    Amazing companies are aloud to do whatever they want an the laws protect them. I was injured at work Sept of 2010. To my surprise I was fired after 6 years of service. I broke my back for the company…..NEVER again……don’t ever get hurt at work, the laws protect the insurance Co and the employer…..why isn’t the news reporting on this? Contact me i have a story that should be followed and the laws need to change. That man is lucky he found out now his employer was like this, if he were shot or killed they wouldn’t care either. Would love to at least meet with a reporter then you can decide to follow me. I’m a single mom 2 kids, I haven’t been paid since June…….no Christmas for my kids…….again. I worked hard its so wrong what the workers comp system did to me ….they don’t want people to know because the state is getting theirs ………

  • Donna Nash

    I forgot to mention I was forced to do something that was NOT my job…..and they refused to give me help……now I have the broken back and no job, they hold my medical hostage and they don’t pay me……the law allows this…….

  • Cathy Ivy

    I support Cumberland Farms. They have policies to protect the employees and the customers. Too much cash in a drawer is a magnet for robberies. It’s unfortunate but I agree with their decision to make the store safe.

  • Danielle

    Policies are created for a reason, and in this case it is created for the safety of the employees of Cumberland Farms. It is more likely that a employee would be robbed if there is a full register as opposed to one that is only partially full, hence the $75 rule. I have worked retail in my past and there were policies I had to adhere to, or I’d get in trouble, bottom line. One of these policies included large bills that must be put in a safe, similar to what was described here in this article. Yes, it is true that customer service is most important, but in retail, not only do you need to be concerned for your safety but you should also be concerned for your customers safety. Following the policy and keeping only $75 in the drawer would hopefully be a deterent to “would-be” robbers and that would be ensuring the safety of not only the employee but also any customer who happened to be in the store at the time.I think that it is very unfortunate that the situation happened, and am glad he didn’t get hurt, but I agree with Cumberland Farms staying true to their policy.

  • Heywood Jablomie

    I will no longer buy gas or coffee from Cumberland Farms. What a bunch of jackals.

  • Julie

    This is a tough one. Rules are rules, everyone knew them going into the situation – no surprises. However, if management understaffed – then they are at fault too. I assume the worker would have gotten into trouble if the wait time for his customers was too long because he was running to the safe and he has now gotten into trouble because his drawer was too large. Many times line workers are in a no-win situation.
    I saw a tv show about at 7-11 and the safe was right by the cash register and the cashier fed the large bills into it like a vending machine. Seems like that kind of layout could have helped this situation.

  • Jamie McInture


  • Michael Krueger

    Simply BOYCOUT, hurt their BOTTOM Line, I will!

  • Michael Krueger

    Money talks and your lack of patronage will hurt them more than all facebook posts.

  • Michael Krueger

    If I were Cumberland Farms I’d reasses this case!

  • sue

    Knowing the risk of these mini stores especially at night, they never should work alone! They should always have 2 on so they could keep up with everything. That would also make it safer to work there. I could understand how he fell behind if it was busy through the holidays. Store mgr should b glad he didn’t get hurt. And how much of a loss did they have? A couple of hundred?

  • Casey

    He should not have been fired. If i were him i would sue for being fired. during the holidays gas stations and other places like that are very busy, there should be two cashiers working during the busy season. Actually most companies require two people working at all times simply for safety. I agree with that. He didnt have time to do a safe drop again after he had done many during the night because he got busy,they should be happy he did the safe drops. and that he didnt get hurt. good luck to him!

  • unknown

    I feel bad, but as people say “policies are policies and there is nothing we as employees can do.” When we apply to work we are asked if we can follow rules. As a worker at a pharmacy we know that whatever we start with is what we have to keep our registers at. If u go over that is obviously a loss prevention problem and u can lose your job. It doesn’t matter if u r busy.

  • Give me a break

    For those of you that say the store has policies for a reason, to protect the employees. Give me a break! You wanna protect your employees, pay to have a security guard or a cop in each store. Further more it doesn’t matter if there was only $20 in the register or $200. A crack head criminal will take whatever he can get. It’s all bullshit!! And for those of you that say the store was justified in firing him I bet if it were your son or nephew that had a gun in his face and on the busiest time of year you’d be singing a different tune.

  • Mike

    Now the robbers know that there is always $75 in the till. Good for you people get robbed for less than that on the street

  • kevin

    How much was taken? If it’s like a hundred over that’s one thing, but if there was +500 that’s anoth

  • Walt

    Cumberland farms has always made a huge profit primarily by paying low wages to their average employees and have no benefits along with extremely high prices on their goods which in itself should be a crime….A company like this has policies but the keeping of no more than $75 in the cash drawer isn’t for the safety of the employees or it’s customers it’s more because if one of their stores are robbed it won’t be a bigger “loss” for the greedy company. They offer minimum wage with huge responsibilities involved. Pay a decent wage to employees and have more than one part time kid working in a busy place…. Bottom line it’s all about the greed and not the people they employ

  • Give me a break

    Hopefully someone will offer this poor kid a job. From what I’ve read on comments on a couple different sites, the customers loved him. He worked there for like a year nd a half and is taking college classes. Seems like he’s trying to be a productive citizen and hard worker. He could be out selling drugs on the streets or robbing stores. Hopefully he’ll benefit from this terrible situation and end up working for a place that he don’t have to fear a gun in his face and make more than minimum wage.

  • Rob

    Yeah but a robber doesn’t know how much is in the register or whether or not he emptied it… Someone who is desperate enough going to rob a convenience store is more than likely going to do it regardless of the score taken.. So either way he was going to get robbed. He should have been reprimanded but I don’t feel that he should have been fired especially from all accounts he was a good employee otherwise.

  • ohsnap

    I worked in a 7-Eleven in Butte Montana…it had a gas station on top of everything. I was working alone. Had to receive deliveries (which means counting and checking), watch the gas for run-offs AND man the store. Very easy to get busy and not do things ‘to a T’. I’d say, discipline the guy for having too much cash, but don’t fire him. And how about putting some other people on those shifts? Cumberland Farms never close…they make money hand over fist.

  • Sherri

    I will not patronize Cumberland Farms ever again.

  • http://facebook George

    One reason he posibibly got fired is because Cumberland Farms management thinks he was connected to the robber. The employee was working and in school and needed extra money.

  • G

    George, everyone needs extra money. Don’t you? Are you saying that this hardworking young man would be stupid or criminal enough to risk his freedom for a portion of $150?

  • Cumbies Employee

    I won’t say my name because I’m a current Cumberland Farms worker but I want to address a few things.

    1) I’m hearing a lot of comments about how this is to lessen robberies. I ask you people do you have common sense? First of all cashiers don’t go advertising how much money is in their drawers. So how would the person know we do? Robberies are random. People don’t go into the store, see how much money is in the drawers and THEN rob them. No, they do it to a random store and hope to god they get a lot of money. The money rule is not for our benefit as cashiers but their benefit as a corporate entity.

    2) The $75 dollar limit is incredibly improbable. Have any of you ever worked in retail? If you do, how many times do you get slammed with 20s a day? A lot of stores are single coverage. We don’t GET the chance to drop. And in order to keep it under a $100 we have to drop every other 20 we get. That doesn’t even make sense.

    3) They tell us to hand over the money YET we get fired if we do? My manager has always freaked out whenever I tell her that I’d rather shove my stapler down a robber’s throat then hand over money if I’m going to get fired. How many of you can afford to lose your jobs? I doubt many of you. So what’s the point of living if we can’t feed our families?

    Just some food for thought. Also, have some goddamn compassion.

  • Eric West

    You ‘rules are rules’ people are fools. How many of you follow the speed limit to the tee. It’s not like a paltry 150.00 is going to make this joke of a company go bankrupt. However, there is enough anger over this firing that this company WILL suffer a hit. This man could not have done his job well if he had to stop serving customers to follow the companies antiquated drawer policy. Lawsuit is DEFINITELY in order because the company violated their own policies by not ensuring the store was staffed well. Cumberland Farms, you are one of the worst companies I have ever heard of. Hands down.

  • mike

    Cumberland Farms is a horrible employer and has a history of wrongful terminations. They where sued in the early 90′s for making people sign documents admitting guilt to things they did not do or be fired on the spot. I managed a store for them for awhile. Worst employer ever.

  • ex-sun worker

    Okay. Management can put a code into any register to force a safe drop at a given amount. If this place wants to be stuffs to the rule they can have it where if the register has 75.01 in it it will freeze operations and make you safe drop. 2nd you don’t want to safedrop infront of costumers. Because it will lead them to the safe. Reguardless if the employee has access to it or not that can be bad. Also. People who rob a gas station most likely don’t know how much is in the register, all they really know is that hey only one Guy works this shift and its dark out side. They are thinking it the holidays so he must be loaded so its going to happen. Convenient stores are damned crooks.