CRANSTON, R.I. (CNN) – A Rhode Island family is upset after an airline booted them from a return trip home, because they didn’t buckle their toddler’s seat belt in time.
Vieau says her two-year-old daughter, Natalie, didn’t want to sit in her seat with the saftey belt securely fastened, as F.A.A. Regualations require during takeoff.
The family had just completed a warm and sunny vacation to the Turks and Caicos Islands in the Caribbean.
However, on February 18th, it was time to fly back to chilly Boston, and somebody did not want to go.
The parents, who are both doctors, say when they finally got their toddler to sit, security appears with a JetBlue representative.
Colette says some people seated around the family were understanding, and so was security.
The pilot, however, was not.
So the flight attendant delivered the bad news: They would be pulling back to the gate.
Vieau says, “We weren’t yelling and swearing. My child wasn’t running up and down the aisles. We were trying. We were putting in an effort. We didn’t just say, “So what?” You know, we were doing our best, and she decided that was the way it was going to go.”
Vieau says that there was no flight until the next day, and that one went through J.F.K. In New York.
She says that whole thing cost them at least $2,000. “I don’t like the way it was handled,” says Vieau.
JetBlue says the customers did not comply with crew member instructions for a prolonged time period. The captain elected to remove the customers involved for the safety of all customers and crew members on board.
Vieau adds that “It’s just airplane travel today. You know, it’s like there’s no humanity in it. There’s no decency. I really think that this could have gone a different way.”
The F.A.A. Requires that children two years old and up to sit in their own seats.