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TD Bank Annouces It Will Close Springfield Contact Center, Laying Off 200 Employees

Springfield, Mass. (WGGB) —  TD Bank will be shutting down it’s Springfield contact center located at 1441 Main Street in December.

That’s according to Jimmy Hernandez, Media Relations Specialist for TD Bank who says 200 employees will lose their jobs when it closes.

Hernandez told us,”TD Bank has been growing, we’ll be opening 5 new branches this year in Massachusetts, but after careful consideration, we decided to maintain only 3 regional contact centers in Maine, New Jersey, and South Carolina.   We’ve decided to establish some corporate offices in South Carolina because we inherited a 467,000 square foot office space when we acquired a bank there. So, it means that TD Bank had to make the decision to close the Springfield contact center and move that function into the office space in Greenville, South Carolina.”

While these 200 employees will lose their job at this center, Hernandez says they are making efforts to re-hire them and also to help them find a job with another local employer.

“Currently, we have 40 jobs opening in Massachusetts.  We will also be coordinating with Thing5 LLC which is opening a call center in downtown Springfield in the near future.  This was a difficult decision for us and is in no way a reflection of the performance of our employees in Springfield,” adds Hernandez.

TD Bank reports the decision will not impact the other 170 employees that work at branches in and around the Springfield area.

They say they will continue to maintain their regional corporate office in Springfield.




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