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National Grid Warns Customers of Telephone Scam

WALTHAM, Mass. (WGGB) – National Grid is warning its customers of a scam that may be affecting unsuspecting customers across the region.

Officials from the electric company say that people claiming to be from National Grid are calling customers then asking them to buy Green Dot MoneyPak cards to pay off outstanding balances or to pay for the replacement of faulty meters.

MoneyPak cards are similar to reloadable debit cards. It allows customers to adds money to the card to pay for a variety of things.

Those customers are then asked to reveal the 14-digit security serial number located on the card. By providing this number, it gives the person on the other end of the phone access to the funds on that card.

National Grid says that the company does not ask customers to directly pay for faulty equipment and is not conducting a Green Dot MoneyPak program.

Customers should not provide the 14-digit serial number to anyone unless they are 100 percent certain of who they are dealing with and that the transaction is legitimate.

Anyone who has been solicited should contact their local police department so they can investigate the matter.

If any customers believe they have been contacted under fraudulent circumstances or believe they have been victims, call Nation Grid.

Electric customers can call 1-800-322-3223 and natural gas customers should call 1-800-732-3400.


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