(WGGB/AP) — Those trying to log on to Bank of America’s mobile or online banking ran into some issues today as the nation’s largest bank worked to fix a problem with their system.
Users to both platforms received messages today when trying to log-in that indicated that the service was “temporarily unavailable.”
The messages told customers to visit a local branch or ATM for account information.
Mark Pipitone, the bank’s Senior VP of Corporate Communications for Global Technology and Operations, told ABC40 earlier that “We’re addressing the issue as it continues to improve. We’re also working closely with our customers to help them alleviate any concerns.”
Meanwhile, customers also received this update via their Facebook page: “Thanks for your patience. We’re still working on our technical issue. We’re sorry, we know how inconvenient this is for you. Our ATMs are up and running, and credit and debit cards are working fine. We’ll keep you updated.”
A few hours later the lender announced that the problems had been resolved.
Spokesman Thaddeus Herrick did not elaborate on what might have caused the problems though.
During the time they couldn’t log in, angry Bank of America customers took to Twitter to say that they were left frustrated, trying to do their banking on the first day of the month.
Customers of another bank, BBVA Compass, also hit social networks on Friday to complain about problems accessing their accounts online. BBVA Compass is the U.S. division of Banco Bilbao Vizcaya Argentaria SA, Spain’s second-largest bank.