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Pot Hole Damage, Who’s Responsible?

potholesSPRINGFIELD, Mass. (wggb)– They’re back, deeper and in some cases more damaging than ever. From flat tires to bent rims to damaging the front end of your car, hitting one can be an expensive proposition. You can file an insurance claim, but more often then not the damage is less than your deductible. If you’re vehicle is damaged by a pot hole in Springfield, it may be covered by the city.

“We would ask residents who experience that to fill out a claim form which you can find online with the city’s law department. They’ll do an investigation and if the city is at fault they’ll, I believe, cover the cost for the repair,” said Deputy DPW Director Mario Mazza.

As bad as the pot holes are now, things could get worse before they get better. According to the Springfield DPW, the loose gravel that they are filling pot holes with now is just a band aid  The more permanent solution won’t come until Spring, when they can lay down actual asphalt.

And like plowing during a storm, the more heavily traveled roads are the first priority.

“It can be probably a 2-3 week process. Like I said we usually start with the main roads first and then we move onto the side streets so but usually in a matter of weeks we’ve got the majority of them,” added Mazza.

But that doesn’t mean we’ll be free and clear in the next couple of weeks.

The Springfield DPW also has a pot hole hotline and asks drivers to report any pot holes they think may have gone overlooked.

The number for that hotline is 413-736-3111.


  • donnamack

    June 18 , I got a flat tire hitting a pothole on Boston Rd near Walgreens… The hole was 4″ deep and was elongated… I heard a huge bang, then my car Began to be difficult to drive.. I pulled over and their was a good size gash on the side of the tire.. I had just gotten 4 brand new tires May 16, 2013…. So this happened a little over a month after getting my new tires! It cost me $152 to replace the tire , and about 4 1/2 hours of waiting.. They had to get my tire from another store- special size tire.. I printed out the claim form to submit to the city solicitor, along with pictures of the pothole and measurements… There are 3 of those potholes all lined up in a row… I ran over the three today and heard the noise under my tires… I called the DPW about it today…. They need to fix it ASAP
    I am furious