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Springfield Robber Thwarted by Loyal Customers


SPRINGFIELD, Mass (WGGB) — One Springfield robber got more than he bargained for after trying to hold up an Indian Orchard convenience store Thursday.

General Manager Andrew Coyne says the suspect’s face was completely covered by a scarf when he barged into The Orchard Variety Store around 9:00 p.m. He demanded money from the store’s lottery cash register.

“(He) Busted through the gate back there behind the counter. Chased two of the employees,” Coyne said. “Threatened to have a knife. Grabbed one of them from the back.”

The store clerk yelled to call 911, not thinking that help was sitting just feet away.

“The customers that were seated at the Keno tables playing Keno realized what was going on immediately jumped into action and rushed this guy, which panicked him. He rushed out the door,” Coyne said.

He was last seen running down Oak Street.

“If they had just stood there this guy could have been in here longer and he could have maybe hurt somebody,” Coyne said.

But he didn’t and he never did get any cash. Coyne says the robber also learned a lesson about the tight-knit nature of a neighborhood store.

“They see our face everyday. We see their face everyday. They’re almost like family,” Coyne said. “That’s truly why I think all of them jumped into action. They saw their family being threatened and they did something about it. And they weren’t going to stand for it, enough was enough.”

Police detectives are reviewing video from security cameras and testing finger prints. The suspect is described as a light-skinned male in his 20s. He was last seen with a scarf covering his face running down oak street.

If you have any information, call Springfield Police at (413) 787-6355 or you can “Text-A-Tip.”

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