That’s just the call Juan-Carlos Zayais got Thursday afternoon, after his 4 year-old son fell through a sidewalk grate at 310 State Street.
“So I panicked. I couldn’t believe, I thought they were joking with me. It was serious,” said Zayais.
The nervous father spoke with us outside Baystate Medical Center where his son Jaisiel was in surgery. The toddler suffered a broken arm and some cuts and bruises from the fall, but his dad say’s he’s in good spirits.
“He is nervous and a little scared cause when he fell … it was seven feet down,” said Zayais.
Jaisiel was with his grandfather Juan Zayais waiting for someone outside the building, which houses the Department of Transition Assistance, when the accident happened.
“I didn’t notice no danger and as he walked on it, he just pop, like when they take trap door, boom. It was scary,” said Juan Zayais.
Juan jumped down to help his grandson and used his shirt to stop the bleeding before help could arrived.
Both the grandfather and father are upset the grate was not secure.
State Representative Cheryl Coakly-Rivera is also unhappy. She was at the building an hour before the accident looking into reports of poor structure conditions.
“This is very negligent of the owner of the property as well as the manager of this property,” said Coakly-Rivera.
She says the conditions are also bad inside the building, which is privately owned, but leased by the state. She plans to investigate the terms of the lease to see if something can be done.
Meantime, Juan-Carlos hopes no family has to go through this again.
“When I seen my son laying down there, tears came to my eyes. It’s not any easy thing to take as a father,” said Zayais.
According to Springfield Public Records this building is owned by C & W Realty. ABC40 reached out for comment, but have not received a call back.