Family Wireless Closes Retail Locations


(WGGB) — A local retail chain that specialized in selling cellular phones and accessories has suddenly closed several locations.

Customers arrived at Family Wireless stores Monday to find the doors locked and a note indicating that Verizon Wireless “decided not to renew our contract for most of our locations.”

The note goes on to say that “Therefore, we are forced to close our Family Wireless business. We cannot survive with the dismal options that Verizon Wireless has left us with.”

Family Wireless has six locations in Chicopee, East Longmeadow, Lee, South Hadley, Southwick, and Westfield.

Verizon Wireless spokesperson Michael Murphy released a statement saying:

“On Monday, August 26th, we received word that Family Wireless decided to discontinue selling Verizon Wireless service as an authorized agent at six of their locations in Western Massachusetts. As an independent authorized agent, Family Wireless is responsible for making its own business and operating decisions and Family Wireless made today’s decision to close its business without Verizon Wireless’ knowledge. Verizon Wireless did not ask nor did it request Family Wireless to cease operating as a Verizon Wireless authorized agent today. In fact, Verizon Wireless maintains a current contract with Family Wireless, and has been actively engaged in discussions regarding a new contract.”

Owner Todd Demers reached out to ABC40, elaborating on why it happened. He stated that Verizon didn’t want the family business model anymore, and that they wanted him to move his stores to “different and better locations” and change his business model. He also added that all employees have been paid to date.

Demers notes that he has no ill will towards the wireless company, and his contract with Verizon is up in September.

In the meantime he’s starting a new company, and might bring some of the same employees on board, most of whom are family.


WGGB encourages readers to share their thoughts and engage in healthy dialogue about the issues. Comments containing personal attacks, profanity, offensive language or advertising will be removed. Please use the report comment function for any posts you feel should be reviewed. Thank you.

  • audracardoza

    Family Wireless was a great place! Very sad news about the closing. In my opinion Verizon doesn’t want to do business with “mom & pop” type stores. They are too big doe their own good. Family Wireless offered a personal experience that you just can’t get from a corporate store. Many people are without jobs due to the lack of ability with a small store being able to comply with Verizon’s unreasonable demands.

  • alphafox

    Verizon’s unreasonable demands? Verizon said they had nothing to do with it, sounds like family wireless is making something up. I’m sure there’s more to the story they aren’t saying.

  • audracardoza

    It has nothing to do with the fact that Verizon is hiring!!!! They wanted Family Wireless to close 2 stores, do a $100, 000 build out of their Chicopee location and wanted them to move their South Hadley location! Where in South Hadley did they expect them to move to???? Verizon is nothing more than a big bully aaaand “THEY” stated that Family Wireless no longer fits their “corporate image.” They don’t want to continue business with “mom & pop” shops any more. Only companies with 300+ locations. That is the story for those of you wondering.