“It indicates it’s coming from Hampden Bank but we do not make direct calls to customers requesting confidential information, so they should not be responding to the message,” Senior Vice President of Information Technology and Operations Sheryl Shinn said.
Shinn says the recording asks people to provide their 16 digit account number, but it’s a blanket message that both customers and non customers should find suspicious.
“In fact the message doesn’t indicate any information about the account, so they don’t know that they are a customer of the bank,” Shinn said. “They don’t have account information, transaction information, nothing. They basically are phishing for information. They are hoping that the customer will input their debit card number, which they can then use for fraudulent purposes.”
Hampden Bank says tracking down whoever is wrongly using their name and making these calls is very difficult. The scammers are believed to be all over the country.
“Most of them are coming in with ‘unknown’ or they are displaying as all zeros so it’s really hard for us to track down,” Shinn said. “They can spoof any of the phone numbers.”
Shinn says no accounts were compromised in any way. If you think you fell victim to the scammers, contact the bank to check your account.
Experts say banks often deal with these scams, so it’s likely the scammers may change the name of the bank they are using within a few days.