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Chicopee Unveils App to Help Report Road, Other Issues


CHICOPEE, Mass. (WGGB) — Chicopee unveiled a new piece of technology designed to help residents stay better connected.

A new smartphone app that will let residents instantly report problems they encounter around town.

Cities are getting smarter about handling problems around town. Thursday, the City of Chicopee unveiled their new smartphone app designed to help residents report problems

“Citizens in each of the communities can put an app on their smartphone and go to our web site and basically hone in on their problem. For example, if you have a pothole on your street, take a picture and send us your address. It will go right to DPW and a work order will be created,” says Mayor Michael Bissonnette.

It’s part of a system called Commonwealth Connect and it costs the city and its residents nothing.

Users can upload photos of problems and get info on any follow ups

“If a resident had reported this pothole, one could track the status of that pothole request by coming down into the view comments. If a citizen wanted to recieve updates regarding this issue, they could come down and click ‘follow issue’,” adds John Murphy with SeeClickFix.

And the app is for much more than potholes

Bissonnette explains, “[Chicopee] Electric Light goes out, a street light goes out at night,a stop sign goes missing, a street sign gets vandalized, graffiti in your neighborhood….all these things we need to know about.”

The technology is provided by SeeClickFix and Chicopee is one of a handful of western Mass. towns to jump on board, streamlining their ability to deal with citywide issues

“Now, we are going to have 56,000 eyes and ears on our streets to let us know about everything from potholes to major safety hazards.”

The app is available for free in the iTunes store and the Google Play store.

You can also report issues online.

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