AGAWAM, Mass. (WGGB) — On Saturday, shoppers like Lisa McRobbie vented about not being able to get anything at the market.
Not only was it an inconvenience to her but for her children and grandchildren. “They went to the store to pick up a few things for the day, it’s my granddaughter’s birthday party, and they couldn’t get anything. Nothing on the EBT card, it’s both cash and food. Couldn’t even do anything like that,” she shared.
By Saturday night, Xerox Corp. fixed their connectivity issues, making it clear the problem had nothing to do with the government shutdown.
That didn’t mean the headache was over.
Many families returned to the grocery store to pick up the goods they initially had to leave behind.
At Geissler’s Supermarket in Agawam, they actually ended up losing money, throwing away cold cuts that people weren’t able to pay for once they got to the counter. “Most people were very understanding. We had postings on the doors, to let people know before they came in that there was an issue, and there were signs at the register as well. For the most part, everyone was forewarned,” said Closing Manager Debra Curtis.
Curtis had never seen anything like it, especially during one of the store’s busiest days.
While a small amount of their customers use EBT, their regulars didn’t really put up a stink when they heard about the glitch. On Sunday a couple of them trickled back in to pick up their groceries. “You just try to accommodate the best you can, keep tensions low, and you get through it,” Curtis smiled.
In all, 17 states were states affected, including New Jersey, Pennsylvania, and California.