Angie’s List: How to be a Better Customer
(WGGB) — It’s often said that the customer is always right, but how you behave as a customer can impact the customer service you receive.
Like the tango, it takes two to make any business interaction a good one.
If you want great customer service, take responsibility and be a good customer.
“The key to a great company-consumer relationship is communication and that requires great communication from the consumer side, too. Be sure to tell them what you are looking for, what you like, and what you don’t like. Be considerate, but be great communicators,” explains Angie Hicks of Angie’s List.
Angie’s List says the best customers are aware of what they want, understand their budget and are willing to take suggestions.
Jeffrey Morgan, a remodeling contractor, adds, “The best customers think ahead. They’ve put some thought and time into planning out a project and understanding of what they want to do and what they can afford. They have looked at their budget.”
When working with any company or contractor, it’s important to voice your concerns and expectations.
“But it’s important that you understand what you are looking for and take it from a fact position, instead of getting emotional. Explain here are the rules. Set things out in the beginning of the situation, in the beginning of the project so you have guidelines,” Hicks says.
Angie’s List says it’s important to be open and honest with contractors during the hiring process. Keep them updated and let unsuccessful bidders know when you’ve made your final choice.
Hicks says don’t worry if you’re offending your contractor. It’s much more polite to give service providers the information they need.