CHICOPEE, Mass. (WGGB)- Thousands of holiday gifts won’t arrive by Christmas after too many packages overwhelmed the UPS, which is the world’s largest package delivery service. The delays are nationwide and residents here in Western Mass are affected.
It was Chicopee resident, Kim Collamore’s, first time ordering online. She picked out and ordered two camera tablets from Nomorerack.com.
“It was guaranteed by Christmas; with choice of colors. I ordered two- one pink, one purple. They were for my granddaughters,” she says.
When her gifts didn’t arrive by Monday she called the company.
“They said everything got bogged up, but it is guaranteed to be sent out. If you ordered by December 9th you are sure to get your things by Christmas. Well I ordered by November 29th”! Collamore adds.
Looking at her shipment progress, we found her order was processed and ready for UPS by December 6th, since then it has been in transit.
She isn’t the only one disappointed by the UPS service. The company released a statement saying:
“The volume of air packages in our system exceeded the capacity of our network, as demand was much greater than the forecast.”
On the phone with UPS earlier today they mentioned that this year in particular is more problematic because of inclement weather, compressed holiday season, and more people shopping online last minute.
Kimberly just received an e-mail early on this morning with a tracking number stating that her gifts will arrive on Friday by the end of the day, but that doesn’t make her feel any better for Christmas.
“I’m upset, It’s Christmas day and how do I tell my 9 year old granddaughter and my 5 year old granddaughter, Grandma doesn’t have a gift for you because it didn’t come. I’m heartbroken for them I really am,” says Collamore.
UPS did not make any pickups or deliveries today. They will resume normally scheduled service tomorrow, December 26.