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Van for Noble Hospital in Westfield Almost Hits Capacity

noble busWESTFIELD, Mass ((WGGB)) — It’s almost one year to the day since Noble hospital in Westfield started it’s patient transportation service.

After noticing an increase in patients unable to provide their own transportation, Noble thought it was their job to step in and lend a hand. Now, they’re noticing the demand is beginning to outweigh their only van.

Patients like Omer Bergeron depend heavily on the transit system. Bergeron uses it three times a week to get to and from physical therapy appointments.

“Beautiful, its been so nice, because they come right to the door pick me up and drop me off at the door. I don’t have to worry about driving, very helpful,” Bergeron told ABC40.

For seniors on a fixed income, this free service is the cherry on-top for Southwick residents. In fact it is getting so popular they are close to capacity according to Steve Cummings, CIO and VP of operations.

“We found it was a significant obstacle for them simply accessing the care. We’re monitoring the volume right now to take a look at how well that bus is being utilized and if we do get to a point we think it can’t handle it any more, it’s likely we’d look at adding another bus,” Cummings said.

Bergeron says it’s happened to him a few times. The bus was scheduled full and he had to find his own ride.

This bus is so important to residents like Bergeron because they are without the PVTA in Southwick. According to Brandy Lamour of the PVTA, the town must vote to join the PVTA, but Mass. General laws dictate what communities PVTA are allowed to serve.


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